I just wanted to say thank you to all of the nursing and other staff who have been doing more for my mom since she was released from the hospital last week. With her being isolated in her room for thirteen days following her discharge, her needs have temporarily increased and it has definitely made my life easier knowing that your staff is there to provide her with these extra services.
I personally talked with your head chef a few days ago about my mom’s lunch. He was very kind and accommodating, which is the experience I have had with him each of the times I have spoken with him since my mom moved into The Palms. I know that your maintenance staff had to go up to her apartment and reset a plug for her coffee maker, which saved me a trip from a meeting that I was attending in Fernandina Beach. Your head of maintenance has also been very nice and helpful each time I have seen him.
Last but definitely not least, I know that your nursing and caregiving staff have more than enough to do already and adding my mom’s needs into the mix added extra work for them. Please let them know that I appreciate all that they have done for her.
This is the first time I have ever had the experience of a loved one being in an assisted-type living facility and I’m glad we chose The Palms. My mom seems very happy and that makes my life a lot easier.