Hello Barbara, Kay and Marylee,
This is very long overdue, but on behalf of our entire family, we would like to thank you all for the wonderful work you do and for taking such great care of my grandmother. Quite frankly her gains since she has been a resident of the Palms are nothing short of miraculous and it brings us all so much joy and peace to see her not only gaining her health and vitality back but thriving!
If you remember, when we first spoke, grandma didn’t want to leave her apartment where she lived alone and had home aids coming to care for her since her fall in March. It was so difficult to watch her continue to fall, have numerous health problems, including recurring c-diff, and very depressed and anxious. Fast forward to now and what a huge difference! The calls I used to get were from a very sad woman, but now, when she has time to call, I hear only joy in her voice and tales about how she loves exercise (something she has never done in her life!!), yoga, games, singing, friends, fashion shows, movies, and field trips!! She is actually much more independent then she was when she lived alone. It’s really amazing, and I know it takes much hard work and talent to create such a nurturing space. We cannot thank you enough, and I am happy to provide a testimonial on behalf of all the great work you do.
I especially want to thank you for the care during the recent hurricane. I can imagine that is a very difficult time, and although there were some things that my grandmother wasn’t thrilled with, we knew she was safe and well cared for. She in hindsight knows that too and knows everyone was doing their best.
Please share this note with the staff. I know there are many others that make this possible and I want to make sure they know that the families appreciate all their efforts.
If you remember, we were making what at the time seemed like an impossible decision, and we had a very short time to pull it all off. In hindsight, I still do not know how we managed to get it done, but I know that you all made the transition very easy for us. The Palms has been such a blessing in all of our lives.
Much love and a big hug to you all!
A very grateful granddaughter