Re: Governor’s order to reopen Nursing Homes and Assisted Livings: Update No. 3 and our new Resident Service Director, Kandice Lopez.

Dear Palms Family,

As explained to you in our letter of September 3rd, our visitation plans depended on the results of our September 10th testing.

The 11-page Emergency Order states that if an employee tests positive for Covid-19, the general visitations must stop immediately for 14 days. Our next scheduled mandatory testing date was September 10th. If all Covid-19 tests were negative, we would move forward with limited scheduled visitations.

On Sunday, Sept 13th we received our latest test results. Unfortunately, we had one (1) employee test positive. We are in the process of having that employee re-tested. The employee is not showing any Covid -19 symptoms and feels fine but will not be permitted to return to work until (2) two negative test results are received. Fortunately, that employee was always wearing full PPE (Personal Protective Equipment) and followed all the safety guidelines we have in place. The employee is a Nurse’s Aide and works on the Assisted Living side of the Palms. We believe that the guidelines are working to keep everyone as safe as possible.

Per the Emergency Order guidelines, we now must push General Visitations out 14 days. This employee was tested on the 10th. Therefore, the soonest we can now begin General Visitations will be Sept. 24th. We will continue the Essential Caregiver and Compassionate Caregiver visits, with scheduled training from a nurse before the visit.

Our goal during this pandemic is to keep our residents safe and keep Covid -19 out of their home at The Palms. We are again asking for your patience and understanding as we continue to work on our visitation schedule and plans. We know you are looking forward to being reconnected with your loved ones in person and like you, we look forward to returning to a sense of normalcy to our community.

I would like to announce that The Palms has a new Resident Service Director. Her name is Kandice Lopez and she joins us with 3 years’ experience as a Resident Service Director at an Assisted Living in Lakewood, Colorado. Our Charge Nurses, Deanna and Rebecca have done a great job in assisting and managing the nursing department while I conducted an extensive search for the right person. I believe Ms. Lopez will bring leadership to our team and care to our residents. Please join me in welcoming her to The Palms. She can be reached at

If you have any questions or concerns, please feel free to reach out to me.

Barbara J. Matteson
Executive Director
The Palms at Ponte Vedra
405 Solana Road
Ponte Vedra Beach, FL 32082
904-686-3700 office
904-294-7454 mobile


Today’s announcement by the governor is a significant step forward in achieving our shared goal of reuniting our residents with their loved ones. We know you are looking forward to being reconnected with your loved one in person and like you, we look forward to returning some sense of normalcy to our center so our residents can once again experience it as the place they know as their home. We are in the process of putting the policies in place to reopen safely to visitors based on the state’s guidance and will communicate those procedures very soon.

In the meantime, please know that our focus will remain on keeping our residents and staff safe from the virus, which has been our number one priority since this pandemic began. If you have questions, please contact facility.