Everyone at The Palms gets to know the residents personally, and they genuinely and pro-actively go out of their way to make sure each resident is not only well cared for, but engaged in whatever makes them happy as individuals while at the same time being connected to the community as a whole.
Beyond thrilled that Latte’s pet therapy continues to be productive. One of the residents was lucid, with clear enunciation and stayed calm and seated and engaged during our visit. The nurse and additional staff mentioned this was a remarkable finding based from a historical perspective of the resident’s behavior and verbal acuity. Some of her conversation and complete sentences included but were not limited to:
When I asked if she liked dogs she said yes with great excitement!
In continuing the conversation, I asked if she had a dog and she informed me she did in her home and the dog was big. She discussed her brother, but I do not recall what that was in reference to. Unsolicited, she engaged me and told me I had pretty eyes! She also addressed some of the other residents.
Notably, her conversation continued throughout Latte’s visit. In addition, she was extremely calm, remained seated and social with the other residents.
The exchange highlighted above included Latte approaching the resident with love and the resident in turn petting her…I think it was a moment which may have been a catalyst to her being verbal in the moment.
Latte and I continue to have great fulfillment in our weekly visits to The Palms. We appreciate your willingness to include us in the therapy conducted in the memory care unit.
Hello Barbara, Kay and Marylee,
This is very long overdue, but on behalf of our entire family, we would like to thank you all for the wonderful work you do and for taking such great care of my grandmother. Quite frankly her gains since she has been a resident of the Palms are nothing short of miraculous and it brings us all so much joy and peace to see her not only gaining her health and vitality back but thriving!
If you remember, when we first spoke, grandma didn’t want to leave her apartment where she lived alone and had home aids coming to care for her since her fall in March. It was so difficult to watch her continue to fall, have numerous health problems, including recurring c-diff, and very depressed and anxious. Fast forward to now and what a huge difference! The calls I used to get were from a very sad woman, but now, when she has time to call, I hear only joy in her voice and tales about how she loves exercise (something she has never done in her life!!), yoga, games, singing, friends, fashion shows, movies, and field trips!! She is actually much more independent then she was when she lived alone. It’s really amazing, and I know it takes much hard work and talent to create such a nurturing space. We cannot thank you enough, and I am happy to provide a testimonial on behalf of all the great work you do.
I especially want to thank you for the care during the recent hurricane. I can imagine that is a very difficult time, and although there were some things that my grandmother wasn’t thrilled with, we knew she was safe and well cared for. She in hindsight knows that too and knows everyone was doing their best.
Please share this note with the staff. I know there are many others that make this possible and I want to make sure they know that the families appreciate all their efforts.
If you remember, we were making what at the time seemed like an impossible decision, and we had a very short time to pull it all off. In hindsight, I still do not know how we managed to get it done, but I know that you all made the transition very easy for us. The Palms has been such a blessing in all of our lives.
Much love and a big hug to you all!
A very grateful granddaughter
The Palms is an outstanding facility with a staff that is both friendly and professional. All the nursing staff was awesome and very patient with a very inpatient man (at times).
Again…thank you for everything.
Thank you for giving my husband and me an informative tour of The Palms facility on Friday, September 23. After parking our vehicle and entering the building, the warmth, friendliness, care and happiness were apparent throughout the facility. The residents who were in the hallways & restaurant openly expressed their pleasure with their surroundings.
I know our friend and her family made the right decision for her. None of us can be sure of how long we can be independent; however, when the time comes for us, The Palms @ Ponte Vedra is our only choice.
Again, thanks for the hospitality in sharing all the amenities with us.
A & D
My mom moved into The Palms shortly after it opened in October, 2015 and spent the last fifteen months of her life in their assisted living facility. She absolutely loved it there and everyone in the organization.
I can honestly say, having experience other facilities up north and researching competitive facilities in PVB, The Palms is clearly superior in every way possible. Barbara Matteson has assembled a top-notch team of skilled and compassionate individuals, in each part of that organization, many of whom became very attached to my mom during her life there.
That team has created a close-knit, active and caring environment for the residents of The Palms. I Know this from visiting my mom at least 3 – 4 times a week, many weeks every day since they opened their doors. When you spend that much time you really get a feel for the people and the place.
In the final days of mom’s life the outpouring of love and support from Barbara and her staff was overwhelming to our family. Management, RN’s, CNA’s, Reception, Kitchen and dining room staff… everyone was there for Mom.
Simply stated…there is no better choice than The Palms.
Our family is very grateful to you and The Palms staff for their wonderful attention, compassion, kindness and patience toward mom, especially over the last 4-6 weeks of her life. Mom’s caregivers and nurses during the day and night, the dining room staff, maintenance, housekeeping and very friendly front desk staff were all wonderful to our whole family.
Thank you very much for all you/they did to help our family during a difficult time.
We are thankful to have such a fine assisted living facility as The Palms in the PV community. We believe the leadership, experience, knowledge, expertise and compassion have made The Palms a premier facility. We are very happy mom spent her last couple years there.
“My wife and I have been very pleased with the care given to my mother from all of the employees at the Palms. I had thought on a number of occasions that I should send you a note to make you aware of particular employees who go far above and beyond what is expected. There are five employees who we feel should be recognized as real assets to your institution and who go out of their way to help patients and families in any way that they can. These employees professionalism, empathy, attention to detail, and willingness to go the extra mile for the patients is appreciated. The Palms is very fortunate to have employees such as these. Our thanks to you and your other administrative personnel for putting together such an excellent staff. Keep up the good work.
Best wishes for continued success.”
H & K
I remember the day I walked into the Palms- exhausted, fearful for my Uncle and his well-being and completely unaware of what my next steps should be…and then I met you. Your care and concern gave me immediate comfort and the facility calmed my deep fears on where my Uncle could be placed to ensure his safety and his health. I knew immediately that this was the place and you were going to help me “make it all right.”… Please continue your great work and please accept my heartfelt thank you. Your work and that of your staff is so greatly needed and our community is fortunate to have The Palms to meet those needs.